Shipping Policy / Return Policy

To ensure customer satisfaction and low prices, shipping is included on all of our items that are shipped within the Continental United States. At this time, we do not ship internationally. We ship our products via FedEx, UPS, USPS, DHL, as well as utilizing several third party trucking companies for larger furniture and bedding deliveries. Most orders that are submitted leave our warehouse within 24 hours of placement. Some larger furniture orders that need to be shipped via truckload may require a longer lead time of 7-10 days, as these items will need to be scheduled for delivery at a time that you will be available to receive your shipment.

As part of our commitment to getting our customers the products they want, when they want them we offer several methods of shipment including free standard delivery, and expedited options such as 2 day and next day delivery. These expedited options do require additional payment for services rendered.

As part of our commitment to customer satisfaction, if there are any problems such as a mistaken or damaged item within 30 days from the order date, the customer will receive a replacement for no extra cost. If for any reason the customer is unhappy or unsatisfied with their purchase, they are free to return the item within 30 days for a full refund. Please note that some of the following charges do apply for returned orders:

• Depending on order type and size, a 15% restocking fee may apply
• For all orders sent back, other than damaged orders, the customer must pay for both the send and return shipping.
• All orders must be returned within 30 days
• Customers who are returning an undamaged good will receive a credit for their returned item once it has been received, and is deemed to be intact
• If you order a memory foam, latex, adjustable bed, or spring bed you must wait at least two weeks before returning the product if unsatisfied. Your body needs to take time to adjust to the new mattress surface and this is our minimum time requirement for your body to become acclimated to the new sleeping surface.

Upon receiving Your Shipment

Upon the arrival of your shipment, whether it was shipped small package or by truck, please take the time to inspect your item to make sure that it was not damaged during transit. The inability to note a damaged product at the time of delivery may result in automatic forfeit of the ability to return the item, or have the item covered under shipping insurance. We urge you to not only inspect the outside of the package, but also to immediately open the item and make sure that it is 100% intact. If the item appears damaged please have the driver make note of it, if it looks damaged beyond use please refuse the shipment. This is to make sure that you will be covered by the carriers insurance. If there is a problem with damaged product we will work very hard to get you a replacement as quickly as possible.

Warranty Information

Upon the arrival of your product please check to see if there is warranty information included. Note, not all items come with warranty information. If there is warranty information available please fill it out at your earliest convenience so that if there is a problem with your item it will be covered under the insurance that is available. If you do not see warranty information please feel free to check the manufacturer’s website to see if any warranty forms are available via their website. Not all manufacturers offer a warranty program.

Ships Same Day

We work very hard to get you the products that you have ordered as quickly as possible. On many of our items we offer same day shipping! This means that if you order a product marked “ships same day,” before 1pm on any business day, that this item will ship same day! If you do happen to miss the cut off point, then your item will ship next day guaranteed! We want to make your shopping experience smooth and hassle free. Please feel free to call us with any questions about our shipping program. In addition all of our products marked “ships same day” have expedited shipping options available. Need a product next day, or want to upgrade to 2 day shipping? Call us to upgrade a ships same day item, to a next day or 2 day delivery (for a small fee*). Please let us know if you have any questions, or of there is anything we can do to serve you better.

White Glove Delivery

White glove delivery service is a great solution for buyers who want their items brought into the house and set up. Curbside delivery is included for free on ALL purchases on Olejo Stores sites; for an extra fee white glove delivery service can be added to an order.

White glove delivery service specifically includes the following:

• Delivery service will call to set up an appointment
• Delivery into the home up to two flights of stairs
• Unpacking of purchased goods ONLY
• Removal of packing material and boxes associated with purchased items
• Set up of purchased items ONLY

Services NOT included in white glove delivery service:

• ANY movement of non purchased furniture
• Removal of beds, foundations, box springs etc.(these services can be purchased for additional costs)

It is the customer’s responsibility to inspect and check purchased items for damages or flaws upon delivery. White glove delivery service is a fantastic choice for buyers interested in adjustable beds, large mattresses, assembled furniture and any item that ships freight.

Refusal of Shipment Policy

Once an order has been confirmed you have 12 hours to cancel. If a product is damaged the customer can refuse shipment and avoid any shipping charges associated with delivery. If a customer refuses shipment on a non-damaged delivery, it is the CUSTOMERS obligation to pay for shipping both ways.